April
1999
How Small Fry Put Humpty Back On The Wall
Chip
maker hopes its icon will revitalize the Humpty Dumpty brand
From Food In Canada
There's
not too many brand icons that can be called uniquely Canadian.
Quick, what comes to mind? A slew of superstar food figures
perhaps. Tony the Tiger, the Poppin' Fresh Doughboy, the Jolly
Green Giant, Snap Crackle and Pop and the ever cool Sugar
Bear-incidentally, all U.S. ad agency creations that have
used infectious personalities, not to mention countless commercial
appearances, to make their mark on our pop culture consciousness.
The Hostess
Munchies are one example of a homegrown icon, but they have
largely disappeared from chip packages these days. Meanwhile,
another Canadian chip mascot is re-entering the marketing
game. Small Fry Snack Foods, based in Kitchener, Ont., is
returning Humpty Dumpty to full-time employment to revitalize
the line. Humpty sort of fell off the wall in 1994, when Small
Fry acquired Humpty Dumpty Foods Inc. and decided to develop
a variety of premium brands like Extreme potato chips. But
now he's back, still looking a little nerdy, with that old
polka dotted tie. But hey, Small Fry has given the egg head
a brand new Hummer to zip around in and tour Ontario.
Lynda
Murray, director of marketing for Small Fry, says consumers
connect with and recognize Humpty, and the manufacturer wants
to build on the brand equity that he has. An aggressive event
marketing campaign will take Humpty's image to the streets
this summer, but no advertising campaign is planned. And while
Humpty Dumpty is the official potato chip of the Maple Leafs
and Raptors at the Air Canada Centre, he won't be making an
appearance on the company's new Ridgie's line of chips, unveiled
in grocery stores last month.
Small
Fry's handling of Humpty may prove to be a bit of a gamble.
Thomas Pigeon of the Thomas Pigeon Design Group, says taking
an icon in and out of circulation is a dangerous strategy.
He maintains the challenge in having a mascot is to keep it
relevant, changing and moving with consumer attitudes and
brand personality traits. "The only way that icons work
well is if they're properly supported, meaning lots of advertising
dollars," adds Pigeon.
Another
piece of advice is to continually update your mascot and make
it fun. Take a look at Cornelius, the Kellogg's Corn Flake
rooster, he now sports shades and a leather jacket. Snap Crackle
and Pop tag along with an agent and Pillsbury has slimmed
down its adorable Poppin' Fresh doughboy by a pound or two.
Mascots
can be highly relevant and an important part of branding.
Pigeon says once a company builds an icon that achieves consumer
"goodwill", it becomes a powerhouse asset that needs
to be managed, nourished and built over a lifetime. He adds
a mascot should never be allowed to be footballed by the whim
of an individual marketer.
Still,
Small Fry's recent move begs a few questions. First of all,
will the Humpty Dumpty icon revitalize the brand? More to
the point, while the mascot has relevance to adult consumers,
one can't help but ask if it will mean anything to today's
hip, happening and jaded teens who are big devourers of potato
chips. Lastly, speaking of relevance, what does a character
that fell off the wall and broke into a million pieces say
about the fragmented snack category? Guess we'll have to wait
and see.
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